HOUSTON, November 30, 2009 - Bridgeway Software, the leading provider of legal enterprise management solutions, which span eDiscovery, matter management, litigation management and corporate governance, today reported that it has more than doubled the number of customers who say they would recommend Bridgeway's products. Building upon the success of a client satisfaction survey conducted last quarter, Bridgeway now has several hundred customers who have given the company the highest Net Promoter Score (NPS) possible. Bridgeway's customers come from a broad cross section of industries including energy, finance, manufacturing, healthcare, telecommunications, retail and government. The high percentage of customers willing to enthusiastically recommend Bridgeway reflects the overall quality and completeness of their solutions as well as the company's commitment to providing superlative customer service.
Introduced in 2003 by Harvard Business Review, Net Promoter Score has emerged as a highly regarded customer loyalty metric. Companies obtain their Net Promoter Score by asking customers a single question on a 0 to 10 rating scale: "How likely is it that you would recommend our company to a friend or colleague?" Based on their responses, customers can be categorized into one of three groups: Promoters (9-10 rating), Passives (7-8 rating), and Detractors (0-6 rating). The percentage of Detractors is then subtracted from the percentage of Promoters to obtain a Net Promoter score. A score of 75 percent or above is considered quite high.
Bridgeway offers the only fully integrated portfolio of products for the General Counsel and Corporate Secretary to address their eDiscovery, matter management, litigation management and corporate governance needs and put them in control of their data during the litigation process. By providing clients with one vendor, one database and one reliable source of support, Bridgeway has become the preferred provider for many of the world's leading enterprises.
"I joined Anadarko in early 2008 and was pleased to learn that I would be working again with Bridgeway Software and its Secretariat product. I have found Bridgeway to be extremely helpful, very courteous and very knowledgeable," said Margaret Roark, Manager of Corporate Governance for Anadarko Petroleum Corporation. "We recently completed a migration to Version 8, and thanks to their diligence and attention, it went off without a hitch. I would highly recommend Secretariat and the Bridgeway staff to anyone who is considering purchasing entity management software."
"Our customers rely on our solutions to gain control over their most strategic, proprietary and sensitive legal issues. Often the stakes involved are extremely high, and as such, they expect our software to perform at the highest levels and provide them with the confidence that everything is being handled expertly," said Keith Okano, president of Bridgeway Software. "The overwhelming response to our Net Promoter survey shows that we're meeting their expectations and validates our commitment to delivering legal enterprise management solutions with an emphasis on product excellence combined with client understanding and intimacy."
Bridgeway is dedicated to providing software solutions and professional services to implement best practices for the offices of the general counsel and corporate secretary. Leading corporations and government agencies optimize productivity and reduce risk with Bridgeway's integrated technology approach for complete legal enterprise management. Bridgeway implements systems in the areas of electronic discovery, matter and case management, electronic invoicing, cost management, corporate governance, contract management, litigation risk assessment and entity management. Founded in 1989, the company is headquartered in Houston, Texas with representative offices in Philadelphia and Toronto. More information about Bridgeway eDiscovery, Bridgeway Legal Hold, eCounsel®, LawManager®, Smart Invoice, Corridor™, Secretariat®, and Bridgeway Diligent Boardbooks™ is available at http://www.bridge-way.com/ or by calling 888-272-4699.