Posted on Tue, Jul 14, 2009
Customer loyalty measures success, with Bridgeway clients saying they would recommend Bridgeway to a colleague or friend.
HOUSTON, July 14, 2009 – Bridgeway Software, the leading provider of technology solutions for corporate and government legal departments, today announced that its Net Promoter Score increased 16 points year over year, with over 70% of clients surveyed giving Bridgeway the highest possible score.
The Net Promoter concept is utilized by many of the world’s most successful companies as the standard for measuring and improving customer loyalty. Bridgeway measures customer feedback rigorously using the Net Promoter benchmark metric of Net Promoter Score (NPS). The NPS measures customer loyalty through customers’ willingness to enthusiastically recommend Bridgeway’s products to others. It’s based on one simple, yet “ultimate” question: “On a scale of 0-10, how likely are you to recommend Bridgeway to a friend or colleague?”
“Extensive research, across multiple industries, has shown that the most rapidly growing companies are those with the highest relative NPS. Our commitment to customer relationships is demonstrated by the scores we are reporting today,” said Keith Okano, President of Bridgeway. “We work diligently to maximize our NPS, as we believe that it reflects tangible customer value, and reliably links customer service to growth.”
“Bridgeway’s ability to improve its score in this challenging economic environment is a strong testament to our extraordinary focus on continuous customer service. We believe that providing excellent service and value to our customers is more critical now than ever, as many of our clients are trying to accomplish more with their current technology investments. To that end, in 2009 we introduced a number of programs specifically designed to assist our customers in better optimizing their software investment dollars and their overall productivity,” Okano continued.
“We are tremendously proud of the trust our customers place in us, and rely on word of mouth recommendations as a leading tool in customer acquisition for Bridgeway. We take feedback from our clients very seriously and use it to improve our business.” Okano concluded, “As we continue to grow our company and expand our customer base, we know our commitment to customer care combined with our market leading and integrated technology for legal enterprise management will propel us to new levels of excellence.”
About Bridgeway
Bridgeway is dedicated to providing software solutions and professional services to implement best practices for the offices of the general counsel and corporate secretary. Leading corporations and government agencies optimize productivity and reduce risk with Bridgeway's integrated technology approach for complete legal enterprise management. Bridgeway implements systems in the areas of entity management, electronic discovery, corporate governance, case and matter management, cost management, contract management, litigation risk assessment and electronic invoicing. Founded in 1989, the company is headquartered in Houston, Texas with representative offices in Philadelphia and Toronto. More information about Bridgeway eDiscovery, Bridgeway Legal Hold, eCounsel®, LawManager®, Secretariat®, Bridgeway Diligent Boardbooks™ and Corridor™ is available at www.bridge-way.com or by calling 888-272-4699.
Media Contact:
Brian Johnson
713-599-8365
Brian.Johnson@bridge-way.com
Posted on Wed, Jul 01, 2009
Bridgeway's new release, which includes enhancements to eCounsel and Secretariat, provides expanded search functionality, improved document generation, refined filtering, enhanced performance and ease of use.
HOUSTON, July 1, 2009 – Bridgeway Software, the leading provider of technology solutions for corporate and government legal departments, today announced the general availability of the next version of the Bridgeway Suite for Legal Enterprise Management. The Bridgeway Suite, which includes eCounsel and Secretariat, enables clients to optimize productivity and reduce risk, utilizing Bridgeway's integrated technology approach for legal enterprise management. The added capabilities in this release, developed in collaboration with many of Bridgeway’s Fortune 500 and AmLaw 100 clients, represent the next evolution of complete legal enterprise management.
The latest release of Bridgeway Suite for Legal Enterprise Management delivers more robust search capabilities, more flexible reporting, and stronger performance. Enhancements were made to eCounsel, Bridgeway's leading matter management solution, and Secretariat, the industry leading solution for the office of the Corporate Secretary, in order to enable customers to cost-effectively improve the quality and efficiency of their matter management and corporate governance processes.
According to Kim Howard, Bridgeway's Director of Product Planning, “This release of Bridgeway Suite for Legal Enterprise Management, further enables corporate and government legal departments to reduce the time, cost, and risk associated with matter management and corporate governance while increasing the quality and efficiency of those activities. The new release also provides improved overall product performance and expanded support within various technical environments.”
eCounsel is a complete matter management solution that tracks all details of corporate matters, including all types of litigated and non-litigated projects. With eCounsel, clients can track legal matters, assign staff, evaluate outside counsel performance, analyze trends and manage their legal spending, through secure, real-time access via the Web.
Secretariat, was designed by Corporate Secretaries to manage the legal structure and life of their corporate entities. Secretariat manages directors, officers, subsidiaries, ownership and other data commonly tracked in the minute books. Secretariat also automates corporate governance tasks, such as filing state forms, drafting consents, and preparing annual meetings. It also integrates with Bridgeway's matter management and electronic invoicing systems to provide a single legal department information source.
About Bridgeway
Bridgeway is dedicated to providing software solutions and professional services to implement best practices for the offices of the general counsel and corporate secretary. Leading corporations and government agencies optimize productivity and reduce risk with Bridgeway's integrated technology approach for complete legal enterprise management. Bridgeway implements systems in the areas of entity management, electronic discovery, corporate governance, case and matter management, cost management, contract management, litigation risk assessment and electronic invoicing. Founded in 1989, the company is headquartered in Houston, Texas with representative offices in Philadelphia and Toronto. More information about Bridgeway eDiscovery, Bridgeway Legal Hold, eCounsel®, LawManager®, Secretariat®, Bridgeway Diligent Boardbooks™ and Corridor™ is available at www.bridge-way.com or by calling 888-272-4699.
Media Contact:
Brian Johnson
713-599-8365
Brian.Johnson@bridge-way.com