More than 70% of Clients Give Bridgeway Software the Highest Net Promoter Rating
Posted on Tue, Jul 14, 2009
Customer loyalty measures success, with Bridgeway clients saying they would recommend Bridgeway to a colleague or friend.
HOUSTON, July 14, 2009 – Bridgeway Software, the leading provider of technology solutions for corporate and government legal departments, today announced that its Net Promoter Score increased 16 points year over year, with over 70% of clients surveyed giving Bridgeway the highest possible score.
The Net Promoter concept is utilized by many of the world’s most successful companies as the standard for measuring and improving customer loyalty. Bridgeway measures customer feedback rigorously using the Net Promoter benchmark metric of Net Promoter Score (NPS). The NPS measures customer loyalty through customers’ willingness to enthusiastically recommend Bridgeway’s products to others. It’s based on one simple, yet “ultimate” question: “On a scale of 0-10, how likely are you to recommend Bridgeway to a friend or colleague?”
“Extensive research, across multiple industries, has shown that the most rapidly growing companies are those with the highest relative NPS. Our commitment to customer relationships is demonstrated by the scores we are reporting today,” said Keith Okano, President of Bridgeway. “We work diligently to maximize our NPS, as we believe that it reflects tangible customer value, and reliably links customer service to growth.”
“Bridgeway’s ability to improve its score in this challenging economic environment is a strong testament to our extraordinary focus on continuous customer service. We believe that providing excellent service and value to our customers is more critical now than ever, as many of our clients are trying to accomplish more with their current technology investments. To that end, in 2009 we introduced a number of programs specifically designed to assist our customers in better optimizing their software investment dollars and their overall productivity,” Okano continued.
“We are tremendously proud of the trust our customers place in us, and rely on word of mouth recommendations as a leading tool in customer acquisition for Bridgeway. We take feedback from our clients very seriously and use it to improve our business.” Okano concluded, “As we continue to grow our company and expand our customer base, we know our commitment to customer care combined with our market leading and integrated technology for legal enterprise management will propel us to new levels of excellence.”
About Bridgeway
Bridgeway is dedicated to providing software solutions and professional services to implement best practices for the offices of the general counsel and corporate secretary. Leading corporations and government agencies optimize productivity and reduce risk with Bridgeway's integrated technology approach for complete legal enterprise management. Bridgeway implements systems in the areas of entity management, electronic discovery, corporate governance, case and matter management, cost management, contract management, litigation risk assessment and electronic invoicing. Founded in 1989, the company is headquartered in Houston, Texas with representative offices in Philadelphia and Toronto. More information about Bridgeway eDiscovery, Bridgeway Legal Hold, eCounsel®, LawManager®, Secretariat®, Bridgeway Diligent Boardbooks™ and Corridor™ is available at www.bridge-way.com or by calling 888-272-4699.
Media Contact:
Brian Johnson
713-599-8365
Brian.Johnson@bridge-way.com