Technical Support

Bridgeway has always believed that providing the highest quality support to our clients not only ensures successful projects but also leads to long-term relationships.  We continually invest in our team of product experts to ensure they are able to deal with a wide range of issues, from a simple question to the most challenging situation.

Technical Support is dedicated to making your experience with Bridgeway a success. The Support Team is always ready to assist you with your technical questions, problems, and deployment-related issues.

Bridgeway technical support is available Monday through Friday, from 8:00 a.m.-7:00 p.m. (CST - Central Standard Time)

We can be contacted by: 

Additional resources are also available by visiting Bridgeway's CustomerConnect.  Here our clients can view on-demand training videos, download documentation and training manuals, and benefit from each other's experiences.  

Customer Testimonials 

“Bridgeway’s biggest selling point is the way it treats its clients and makes them feel at home. Nothing but positive feedback for Bridgeway Support.  I know I can get support on any matter regarding the use of eCounsel. The kind of support Bridgeway provides is reassuring. As a client, I never feel Bridgeway takes us for granted.  In this day and age, that’s an easy thing for a vendor to do, but Bridgeway consistently treats its clients with a lot of respect.  That’s an attitude that never goes away.” --Edgar Villanueva, Contracts Administrator, Celera Corporation

“We've been very happy with the Bridgeway products. And my experience with Bridgeway Customer Support has been wonderful.  If I ever need help, I get a response right away.  Bridgeway always answers and resolves any question I have.  Wonderful and immediate!” --Susan Blonski, Bombardier Aerospace Structured Finance

“I want to express my gratitude for Bridgeway Support and their work ethic and knowledge in support of the Suntrust installation today.  We completed the build shortly before this email and we faced some challenges and you were able to pull us through and we could not have made this implementation successful without you.  Building our Dev environment puts us in a position to get through other builds with ease as we have experienced a vast number of scenarios that has allowed us to learn from our mistakes and improve on our approach going forward. You have provided the ultimate customer interaction and dedication to SunTrust.  I hope this finds its way to the top of the chain of those who are concerned because its people like you and others on this distribution that helps us continue our great relationship. Thank you!” --Kenneth F. Lewis Team Lead AVP, Business Systems, SunTrust Banks, Inc.